Privacy Policy

1. Overview

Kivio ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our AI video clipping and editing platform.

2. Information We Collect

We collect information necessary to provide and improve our service, including:

• Account Data: Email address, name, and login credentials provided during sign-up.
• Media Content: Videos, audio tracks, transcriptions, and assets uploaded to generate video clips.
• Usage & Diagnostics: Log files, browser type, device information, and interaction data to ensure platform stability.

3. How We Use Your Data

• To generate, process, reframe, and caption your video clips using our AI algorithms.
• To manage your account, billing, and subscription preferences.
• To maintain, troubleshoot, and enhance our services.
• To send important product notifications and updates.

4. Data Storage & Sharing

We do not sell your personal data or uploaded media content. We share data only with third-party service providers (such as cloud hosting and infrastructure partners) strictly necessary to operate Kivio and render your videos.

5. Data Security & Retention

We employ standard security practices to protect your data. Your uploaded media files and rendered clips are retained only as long as needed to fulfill our services or until you delete them from your account.

6. Your Rights & Choices

You have the right to access, update, or request deletion of your account and personal data at any time. To exercise these rights, please contact our support team.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us at support@kivio.pro.